Hybrid
Full-Time
Bangalore Urban, Karnataka
India
Skills
JavaScript
Python (Programming Language)
Large Language Models (LLM)
Neuro-Linguistic Programming (NLP)
Natural Language Processing (NLP)
Scripting
Problem Solving
IVA
Language Processing
Chatbot Development
About the Role
Seeking a highly skilled Chatbot & IVA Developer to build an advanced chatbot for RingCentral. This role will involve developing and maintaining a variety of chatbots to support various applications and functions across RingCentral. Also, this role will need a deep understanding of Large Language Models (LLMs) and a proven ability to construct goal-oriented chatbots using advanced prompting techniques. The ideal candidate will be an expert in crafting these chatbots using the latest AI technologies and cutting-edge LLM prompting methods.
Responsibilities:
● Design, develop, and implement a large, complex chatbot integrated with APIs to provide technical support for RingCentral products.
● Develop advanced LLM prompts to optimize chatbot performance in troubleshooting technical issues and providing accurate, informative answers.
● Construct goal-oriented conversation flows to guide users efficiently to resolutions.
● Integrate the chatbot with RingCentral's systems and databases to access relevant product information and customer data.
● Continuously evaluate and refine chatbot performance metrics to identify areas for improvement.
● Stay abreast of the latest advancements in LLM technology and chatbot development to enhance the chatbot's capabilities.
● Collaborate with product managers, engineers, and customer support teams to align chatbot development with business objectives.
Qualifications:
● 3+ years of experience developing complex chatbots or IVAs.
● Proven expertise in using Google Dialgoflow CX, or Yellow.ai or similar LLM platforms.
● Deep understanding of Natural Language Processing (NLP) and advanced LLM prompting techniques.
● Strong proficiency in scripting languages like Python or JavaScript.
● Experience with API integrations and database interactions.
● Excellent problem-solving, analytical, and troubleshooting skills.
● Strong communication and collaboration abilities.
● Demonstrated ability to build goal-oriented chatbots with a focus on task completion.
Nice to have:
Experience with RingCentral products and their technical support processes.
Experience with cloud platforms like AWS or GCP.
Responsibilities:
● Design, develop, and implement a large, complex chatbot integrated with APIs to provide technical support for RingCentral products.
● Develop advanced LLM prompts to optimize chatbot performance in troubleshooting technical issues and providing accurate, informative answers.
● Construct goal-oriented conversation flows to guide users efficiently to resolutions.
● Integrate the chatbot with RingCentral's systems and databases to access relevant product information and customer data.
● Continuously evaluate and refine chatbot performance metrics to identify areas for improvement.
● Stay abreast of the latest advancements in LLM technology and chatbot development to enhance the chatbot's capabilities.
● Collaborate with product managers, engineers, and customer support teams to align chatbot development with business objectives.
Qualifications:
● 3+ years of experience developing complex chatbots or IVAs.
● Proven expertise in using Google Dialgoflow CX, or Yellow.ai or similar LLM platforms.
● Deep understanding of Natural Language Processing (NLP) and advanced LLM prompting techniques.
● Strong proficiency in scripting languages like Python or JavaScript.
● Experience with API integrations and database interactions.
● Excellent problem-solving, analytical, and troubleshooting skills.
● Strong communication and collaboration abilities.
● Demonstrated ability to build goal-oriented chatbots with a focus on task completion.
Nice to have:
Experience with RingCentral products and their technical support processes.
Experience with cloud platforms like AWS or GCP.