On-Site
Full-Time
Sahibzada Ajit Singh Nagar, Punjab
India
About the Role
Provide support to internal / external customers while adhering to the set SLA parameters.
Responsible for providing technical support (troubleshoot, online testing, problem solutions) to clients / customers.
Facilitate calls with customers to explain / resolve / address the issues raised to technical support team.
Perform initial troubleshooting, do analysis, test service flows to resolve customers concerns.
Collaborate / coordinate with backend teams in identifying/ resolving customer issues.
Capture and document all queries / concerns via the ticketing tool / email / calls.
Responding to customers via various communication channels and to provide timely revert / updates / notifications.
Share periodic updates and feedbacks on regular basis.
Maintain regular tracker(s) and publish reports to all stakeholders.
Ensure 100% adherence to team sand organizational processes.
Time Management.
Ticket management.
Customer response and engagement.
Cross-functional communication and coordination.
Compliance and SOPs.
Responsible for providing technical support (troubleshoot, online testing, problem solutions) to clients / customers.
Facilitate calls with customers to explain / resolve / address the issues raised to technical support team.
Perform initial troubleshooting, do analysis, test service flows to resolve customers concerns.
Collaborate / coordinate with backend teams in identifying/ resolving customer issues.
Capture and document all queries / concerns via the ticketing tool / email / calls.
Responding to customers via various communication channels and to provide timely revert / updates / notifications.
Share periodic updates and feedbacks on regular basis.
Maintain regular tracker(s) and publish reports to all stakeholders.
Ensure 100% adherence to team sand organizational processes.
Time Management.
Ticket management.
Customer response and engagement.
Cross-functional communication and coordination.
Compliance and SOPs.