Hybrid
Full-Time
Bengaluru, Karnataka
India
About the Role
About Us
MyRemoteTeam, Inc is a fast-growing distributed workforce enabler, helping companies scale with top global talent. We empower businesses by providing world-class software engineers, operations support, and infrastructure to help them grow faster and better.
Job Title: Mirakl Support Engineer
Experience: 7+ Years
Location: Hybrid working model - Any PAN India Location
Job Summary: The Mirakl Support Engineer is responsible for managing and maintaining the Mirakl marketplace platform. This role involves handling business configurations, user and application management, platform configuration based on new requirements, and providing first-level support. The engineer will ensure seamless integration of Mirakl with other services and monitor updates to adapt configurations accordingly.
Key Responsibilities:
Transport Mirakl business configuration across environments (BIZ → DEV/INT → RELEASE → PROD).
Manage API keys for different user roles, applications, and environments.
Create and manage users on Mirakl PROD, assigning appropriate roles.
Create technical application users for services integrating with Mirakl, such as seller services.
Configure the Mirakl platform to meet new requirements, including enabling new features like webhooks and SSO.
Monitor changes and updates to Mirakl through release logs.
Adapt Mirakl configurations or API integrations based on release log changes.
Provide first-level support for operator requests related to Mirakl.
Create and manage operator ticket requests through Mirakl Zendesk.
Skills Required:
Knowledge of Mirakl platform and its business configurations will be an advantage.
Strong understanding of API key management and user role assignments.
Experience with configuring marketplace platforms based on changing requirements.
Ability to monitor and adapt to platform updates and release changes.
Excellent problem-solving skills and attention to detail.
Strong communication skills for effectively managing support requests and coordinating with stakeholders.
Proficiency in managing ticketing systems.
Required Experience:
7+ years of experience in managing and supporting e-commerce or marketplace platforms.
Experience with API integrations and configuration management.
Proven track record in providing first-level support and managing user roles.
Familiarity with ticketing systems for managing support requests.
MyRemoteTeam, Inc is a fast-growing distributed workforce enabler, helping companies scale with top global talent. We empower businesses by providing world-class software engineers, operations support, and infrastructure to help them grow faster and better.
Job Title: Mirakl Support Engineer
Experience: 7+ Years
Location: Hybrid working model - Any PAN India Location
Job Summary: The Mirakl Support Engineer is responsible for managing and maintaining the Mirakl marketplace platform. This role involves handling business configurations, user and application management, platform configuration based on new requirements, and providing first-level support. The engineer will ensure seamless integration of Mirakl with other services and monitor updates to adapt configurations accordingly.
Key Responsibilities:
Transport Mirakl business configuration across environments (BIZ → DEV/INT → RELEASE → PROD).
Manage API keys for different user roles, applications, and environments.
Create and manage users on Mirakl PROD, assigning appropriate roles.
Create technical application users for services integrating with Mirakl, such as seller services.
Configure the Mirakl platform to meet new requirements, including enabling new features like webhooks and SSO.
Monitor changes and updates to Mirakl through release logs.
Adapt Mirakl configurations or API integrations based on release log changes.
Provide first-level support for operator requests related to Mirakl.
Create and manage operator ticket requests through Mirakl Zendesk.
Skills Required:
Knowledge of Mirakl platform and its business configurations will be an advantage.
Strong understanding of API key management and user role assignments.
Experience with configuring marketplace platforms based on changing requirements.
Ability to monitor and adapt to platform updates and release changes.
Excellent problem-solving skills and attention to detail.
Strong communication skills for effectively managing support requests and coordinating with stakeholders.
Proficiency in managing ticketing systems.
Required Experience:
7+ years of experience in managing and supporting e-commerce or marketplace platforms.
Experience with API integrations and configuration management.
Proven track record in providing first-level support and managing user roles.
Familiarity with ticketing systems for managing support requests.