Remote
Contract
India
About the Role
Job Description
Title: ServiceNow Discovery Developer
Location: remote India
Industry: Manufacturing
Type: 6 Month contract with potential extensions
Description:
THIS IS A HANDS ON ROLE AND NOT AN ARCHITECT ROLE.
• Hands on Experience with Discovery and implementation according to best practices
Job Roles and Responsibilities
• Configure out-of-the-box workflows and create/maintain custom workflows using flow designer.
• Integrate ServiceNow application(s) with third party systems/applications via APIs
• Oversee development of the ServiceNow solution in accordance with ServiceNow best practices to ensure system compliance
• Hands on Expertise with Integrations with data ingestions systems
• Hands on Experience with Discovery and implementation according to best practices
• Represent a specific technical domain in the IT organization
• Ensure the CI data is properly maintained and is available when and where it’s needed
• Develop, document, and implement CI data governance processes and procedures for effectively managing CI data
• Ensure that the CMDB effectively supports other ITSM processes such as Incident, Change, and Asset Mgt.
• Develop and monitor CI data health reports / dashboards and resolve any issues
• Ensure the quality of the CMDB data is maintained and that target metrics are established and met, resolving issues in a timely manner
• Proactively identify CI classes, attributes, and relationship types that are required
• Proactively identify and resolve CI data, metric, process, or functionality gaps in the CMDB
• Ensure the CIs are created or updated using only approved processes and procedures
• Develop, document, and implement CI data audits and address any issues that arise
• Evaluate enhancement requests and identify appropriate solutions
• Validate CMDB functionality as part of ServiceNow platform upgrades and deployments
Requirements and Skills
• 5 years’ experience with the ServiceNow Discovery CMDB and how it supports other ITSM (ITOM) processes such as Incident, Change, and Asset Mgt.
• Experience defining, documenting, and implementing CMDB governance processes and procedures and ensuring that the processes are followed
• Experience defining, documenting, and implementing CI Data audits
• Experience managing CI data in a ServiceNow CMDB
• Experience creating CI Data Health reports, identifying, and resolving CI data gaps to maintain CI data integrity
• Certified ServiceNow Admin (CSA)
• Ability to research through multiple knowledge bases and capture the relationship data between CIs , Application Services , Business Applications , Servers etc.
• Documenting this information appropriately
• Clean-up and Refinement of different views for a CI in ServiceNow
• Responsible for identifying which Configuration Item (CI) types, CI attributes, and CI relationships are tracked in the CMDB
• Defines and documents the processes and procedures for creating and maintaining CIs and CI data
• Assists the Configuration Manager with audits and reports to ensure process compliance and the accuracy of the CMDB
• Responsible for the execution and continuous improvement of the IT Configuration Mgt. framework including governance and control, standards, processes, procedures.
• Works with CI Data Owners and other stakeholders to ensure the quality of the CMDB data is maintained and all CIs are up to date
• Evaluates requests for new CI classes, CI attributes, and CI relationship types
• Ensures the CI data is managed using the approved processes
• Manages the design, development, and implementation of process and / or CMDB enhancements
• Experience with the ServiceNow CMDB and how it supports other ITSM processes (e.g.: Incident, Problem, Change, and Asset Mgt.)
• Experience working with stakeholders to understand, document, and prioritize requirements for process and ServiceNow enhancements
• Experience defining and documenting governance processes and procedures and ensuring that the processes are followed
• Experience working with CI Data Owners to define, document, and implement CI Data audits
• Demonstrated ability to prioritize and manage competing demands and tasks
Title: ServiceNow Discovery Developer
Location: remote India
Industry: Manufacturing
Type: 6 Month contract with potential extensions
Description:
THIS IS A HANDS ON ROLE AND NOT AN ARCHITECT ROLE.
• Hands on Experience with Discovery and implementation according to best practices
Job Roles and Responsibilities
• Configure out-of-the-box workflows and create/maintain custom workflows using flow designer.
• Integrate ServiceNow application(s) with third party systems/applications via APIs
• Oversee development of the ServiceNow solution in accordance with ServiceNow best practices to ensure system compliance
• Hands on Expertise with Integrations with data ingestions systems
• Hands on Experience with Discovery and implementation according to best practices
• Represent a specific technical domain in the IT organization
• Ensure the CI data is properly maintained and is available when and where it’s needed
• Develop, document, and implement CI data governance processes and procedures for effectively managing CI data
• Ensure that the CMDB effectively supports other ITSM processes such as Incident, Change, and Asset Mgt.
• Develop and monitor CI data health reports / dashboards and resolve any issues
• Ensure the quality of the CMDB data is maintained and that target metrics are established and met, resolving issues in a timely manner
• Proactively identify CI classes, attributes, and relationship types that are required
• Proactively identify and resolve CI data, metric, process, or functionality gaps in the CMDB
• Ensure the CIs are created or updated using only approved processes and procedures
• Develop, document, and implement CI data audits and address any issues that arise
• Evaluate enhancement requests and identify appropriate solutions
• Validate CMDB functionality as part of ServiceNow platform upgrades and deployments
Requirements and Skills
• 5 years’ experience with the ServiceNow Discovery CMDB and how it supports other ITSM (ITOM) processes such as Incident, Change, and Asset Mgt.
• Experience defining, documenting, and implementing CMDB governance processes and procedures and ensuring that the processes are followed
• Experience defining, documenting, and implementing CI Data audits
• Experience managing CI data in a ServiceNow CMDB
• Experience creating CI Data Health reports, identifying, and resolving CI data gaps to maintain CI data integrity
• Certified ServiceNow Admin (CSA)
• Ability to research through multiple knowledge bases and capture the relationship data between CIs , Application Services , Business Applications , Servers etc.
• Documenting this information appropriately
• Clean-up and Refinement of different views for a CI in ServiceNow
• Responsible for identifying which Configuration Item (CI) types, CI attributes, and CI relationships are tracked in the CMDB
• Defines and documents the processes and procedures for creating and maintaining CIs and CI data
• Assists the Configuration Manager with audits and reports to ensure process compliance and the accuracy of the CMDB
• Responsible for the execution and continuous improvement of the IT Configuration Mgt. framework including governance and control, standards, processes, procedures.
• Works with CI Data Owners and other stakeholders to ensure the quality of the CMDB data is maintained and all CIs are up to date
• Evaluates requests for new CI classes, CI attributes, and CI relationship types
• Ensures the CI data is managed using the approved processes
• Manages the design, development, and implementation of process and / or CMDB enhancements
• Experience with the ServiceNow CMDB and how it supports other ITSM processes (e.g.: Incident, Problem, Change, and Asset Mgt.)
• Experience working with stakeholders to understand, document, and prioritize requirements for process and ServiceNow enhancements
• Experience defining and documenting governance processes and procedures and ensuring that the processes are followed
• Experience working with CI Data Owners to define, document, and implement CI Data audits
• Demonstrated ability to prioritize and manage competing demands and tasks