On-Site
Full-Time
Bengaluru, Karnataka
India
About the Role
Management Level
G
About Organization:
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.
EQ India began its operations in 2014 as a Global India Captive Centre for Equiniti, a leading fintech company specialising in shareholder management. Within a decade, EQ India strengthened its operations and transformed from being a capability centre to a Global Competency Centre, to support EQ's growth story worldwide.
Capitalising on India’s strong reputation as a global talent hub for IT / ITES, EQ India has structured the organisation to be a part of this growth story. Today, EQ India has evolved as an indispensable part of EQ Group providing critical fintech services to the US and UK.
Key Responsibilities:
Monitor IT Infrastructure hardware, Operating system and application alerts generated by the tools and investigate the fault based on the Knowledge base and documentation and outside the documentation using own knowledge skills as applicable
Run pre-defined tasks and ensure the completion
Monitor and do the basic troubleshooting of Backup
Run and manage scheduled jobs and batch processes
Website monitoring and IIS troubleshooting
Work in 24 x 7 shifts
Manage advanced Level 1 support for Server, Operating systems and applications as per the skills mentioned
Undertake Knowledge transfer from peers or clients during transition
Prepare and update Documentation as applicable
Manage the work within the agreed KPI/SLA as applicable Qualification & Skills
New relic understanding is highly desirable. Understanding of synthetics and new relic configuration and alerting.
Good to have Skills:
Basic understanding of Cloud Computing (AWS preferred)
Basic understanding of IaC tools like Terraform, Ansible, Puppet
Basic understanding of Coding and scripting in Java, JSON, YML, Python/Bash/Go/Ruby, shell/powershell
Experience in Automating routine tasks.
Experience in query languages like SQL
Basic understanding of containerization and orchestration tools like Kubernetes, docker, ansible, puppet
Desirable
Preferable ITIL Foundation Trained/Certified
Preferable MCSE or MCSM.
ITIL v3 certification.
Personal Traits
Excellent verbal and written communication skills in English.
Highly process orientated
Desire to learn and ability to quickly implement learnings.
Troubleshooting skills
Should be a good team player, highly motivated and ambitious
Willingness 24 X7 Shifts
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.
G
About Organization:
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.
EQ India began its operations in 2014 as a Global India Captive Centre for Equiniti, a leading fintech company specialising in shareholder management. Within a decade, EQ India strengthened its operations and transformed from being a capability centre to a Global Competency Centre, to support EQ's growth story worldwide.
Capitalising on India’s strong reputation as a global talent hub for IT / ITES, EQ India has structured the organisation to be a part of this growth story. Today, EQ India has evolved as an indispensable part of EQ Group providing critical fintech services to the US and UK.
Key Responsibilities:
Monitor IT Infrastructure hardware, Operating system and application alerts generated by the tools and investigate the fault based on the Knowledge base and documentation and outside the documentation using own knowledge skills as applicable
Run pre-defined tasks and ensure the completion
Monitor and do the basic troubleshooting of Backup
Run and manage scheduled jobs and batch processes
Website monitoring and IIS troubleshooting
Work in 24 x 7 shifts
Manage advanced Level 1 support for Server, Operating systems and applications as per the skills mentioned
Undertake Knowledge transfer from peers or clients during transition
Prepare and update Documentation as applicable
Manage the work within the agreed KPI/SLA as applicable Qualification & Skills
New relic understanding is highly desirable. Understanding of synthetics and new relic configuration and alerting.
Good to have Skills:
Basic understanding of Cloud Computing (AWS preferred)
Basic understanding of IaC tools like Terraform, Ansible, Puppet
Basic understanding of Coding and scripting in Java, JSON, YML, Python/Bash/Go/Ruby, shell/powershell
Experience in Automating routine tasks.
Experience in query languages like SQL
Basic understanding of containerization and orchestration tools like Kubernetes, docker, ansible, puppet
Desirable
Preferable ITIL Foundation Trained/Certified
Preferable MCSE or MCSM.
ITIL v3 certification.
Personal Traits
Excellent verbal and written communication skills in English.
Highly process orientated
Desire to learn and ability to quickly implement learnings.
Troubleshooting skills
Should be a good team player, highly motivated and ambitious
Willingness 24 X7 Shifts
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.