Hybrid
Contract
Bengaluru, Karnataka
India
About the Role
Greetings from Teknikoz
Experience : 6+ Years
Job Overview :
We are seeking a highly experienced Genesys Cloud Developer with strong experience in Genesys Cloud 6 to 8 years of experience to join our team As a Genesys Developer
Responsible for designing and architecting Genesys Cloud solutions based on business requirements and technical considerations
Collaborate with stakeholders lead the implementation and configuration of Genesys Cloud solutions and oversee the integration with other systems and applications
Additionally stay up to date with the latest Genesys Cloud AI features and capabilities
Responsibilities :
Develop and configure AIdriven features like Agent Assist Intent Miner and A3S Artificial Intelligence Services in Genesys
Create and optimize IVR flows chatbots and AIpowered customer interactions
Integrate AI models to enhance selfservice capabilities and agent productivity
Work on speech analytics intent recognition and realtime transcription in Genesys Cloud
Genesys Architect experience
Data Tables and Call routing in Genesys Experience
Genesys Developer Data actions experience best practices
Genesys Participant data familiarization
Data Actions development experience
Develop and maintain Genesys Cloud APIs and integrations with third party applications eg CRMs databases analytics tools
Automate workflows using Genesys Cloud Architect Webhooks and AWS Azure services
Familiar with Genesys APIs and data
Familiar with Genesys support cases and escalations
Contact Center for health care domain knowledge nice to have
Understanding of natural language IVR implementations
Genesys Chat experience Build support
Nice to Have :
WFM experience in Genesys
Certification in Genesys Cloud or similar contact canter solutions
Experience with agile development methodologies
Strong understanding of security best practices including encryption and access control
Soft Skills :
Excellent problem solving and analytical skills
Strong communication and interpersonal skills
Ability to work in a fastpaced environment and prioritize multiple tasks
Strong attention to detail and ability to meet deadlines
Convert the below reading as a customer deliverable item without changing its meaning
AsIs Process Maps
Baseline KPIs for the business process
Define RACI and develop SIPOC
ToBe Process Maps
Business process Assessment Summary documentation
Experience : 6+ Years
Job Overview :
We are seeking a highly experienced Genesys Cloud Developer with strong experience in Genesys Cloud 6 to 8 years of experience to join our team As a Genesys Developer
Responsible for designing and architecting Genesys Cloud solutions based on business requirements and technical considerations
Collaborate with stakeholders lead the implementation and configuration of Genesys Cloud solutions and oversee the integration with other systems and applications
Additionally stay up to date with the latest Genesys Cloud AI features and capabilities
Responsibilities :
Develop and configure AIdriven features like Agent Assist Intent Miner and A3S Artificial Intelligence Services in Genesys
Create and optimize IVR flows chatbots and AIpowered customer interactions
Integrate AI models to enhance selfservice capabilities and agent productivity
Work on speech analytics intent recognition and realtime transcription in Genesys Cloud
Genesys Architect experience
Data Tables and Call routing in Genesys Experience
Genesys Developer Data actions experience best practices
Genesys Participant data familiarization
Data Actions development experience
Develop and maintain Genesys Cloud APIs and integrations with third party applications eg CRMs databases analytics tools
Automate workflows using Genesys Cloud Architect Webhooks and AWS Azure services
Familiar with Genesys APIs and data
Familiar with Genesys support cases and escalations
Contact Center for health care domain knowledge nice to have
Understanding of natural language IVR implementations
Genesys Chat experience Build support
Nice to Have :
WFM experience in Genesys
Certification in Genesys Cloud or similar contact canter solutions
Experience with agile development methodologies
Strong understanding of security best practices including encryption and access control
Soft Skills :
Excellent problem solving and analytical skills
Strong communication and interpersonal skills
Ability to work in a fastpaced environment and prioritize multiple tasks
Strong attention to detail and ability to meet deadlines
Convert the below reading as a customer deliverable item without changing its meaning
AsIs Process Maps
Baseline KPIs for the business process
Define RACI and develop SIPOC
ToBe Process Maps
Business process Assessment Summary documentation