On-Site
Full-Time
Bengaluru, Karnataka
India
About the Role
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.
Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.
Job Summary
As Sr. AWS Developer, you will be responsible for the management and delivery of AWS changes Amazon Connect platform with 4000+ users. You will have a record of success in improving processes and adoption using the platform, working closely with leaders, business units, and subject matter experts to identify, configure, and deploy new business processes. This includes, but is not limited to: sales, support, marketing and corporate. You will implement modern data, cloud, and integration solutions that are tied directly to business results and in-turn will help drive the modernization strategies across Canada Life through strong partnerships. You work hard to stay on top of fast changing technology and invest a lot of energy to learn new platform features.
As Sr. AWS Developer, you will also have a deep understanding and grasp for executing on the day-to-day configuration, support, maintenance, and improvement of our platform.
Essential Functions
Manage and Deliver configurations based on specifications to meet product requirements
Collaborate with our architects and analysts to configure and integrate components and third-party products, tools and solutions with the platform
Identify and recommend solutions for application defects, determining root causes and minimizing the introduction of new defects
Perform unit testing, code and configuration management activities, system development and providing guidance to team members
Perform analysis, design, configuration, and implementation support for our platform
Troubleshoot platform issues and drive exploration of options, recommending solutions and / or preparing discussion for escalation
Study and implement new Amazon Connect features and capabilities in support of evolving business needs
Identify and incorporate new user flows within the platform to optimize functionality
You will be an influencer, feel comfortable presenting ideas and challenging “status quo” with new ways to improve through ever increasing levels of automation and efficiency.
Qualifications
EDUCATION:
Post-secondary degree/diploma in business or computer science or an equivalent combination of training and experience.
EXPERIENCE:
7 years experience delivering software, integration or platform engineering solutions following a SDLC
Demonstrated experience using engineering practices to meet and measure functional and non-functional requirements as well as comply with security standards
Expertise technical AWS experience building solutions in Amazon Connect
Experience in AWS Amazon Connect, IAM, S3, Lamda, EC2, Cloudwatch, Cloudtrail, and Dynamo
Proven ability to design and implement new processes and facilitate user adoption
Solid understanding of at least one the following:
Integrations and an understanding of API’s
Deployment tools such as Jenkins, GitLab, and other CICD tools
Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
Strong understanding of AWS best practices and functionality
Proven ability to develop and maintain collaborative business relationships
Able to pivot and quickly change direction in response to changing priorities
Experience coaching and mentoring technical practitioners
Ability to communicate, verbally and in writing, complex concepts to a non-technical audience
Working knowledge of Jira and Confluence an asset
Experience working in financial services industry an asset
Previous experience working in a SCRUM or agile environment preferred
Excellent AWS knowledge along with Polly, Lex, Pinpoint, Chime and other AWS services around connect
and a positive attitude/customer focused
Knowledge of AI capabilities within the AWS platform,
Experience working in Contact Center, AWS connect and Sales/Service console as agent desktop an asset
REGISTRATIONS/LICENSES/CERTIFICATIONS: (list those required to perform the job that ALL associates in the role must have)
Multiple AWS certification preferred
Skills/Characteristics
Keeps up to date with platform best practices, processes, and configuration patterns
Supports proactive identification risk and issues
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests
Creative and analytical thinker with strong problem-solving skills
Must demonstrate exceptional verbal and written communication skills
Ability to critically evaluate information gathered from multiple sources & reconcile conflicts
Ability to assess the impact of new requirement on AWS and all upstream and downstream applications, systems, and processes
Highly motivated and curious problem solver with a bias to action in relentless pursuit of automation and continuous improvement
Possess excellent communication and collaboration skills and feel comfortable influencing others
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.
Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.
Job Summary
As Sr. AWS Developer, you will be responsible for the management and delivery of AWS changes Amazon Connect platform with 4000+ users. You will have a record of success in improving processes and adoption using the platform, working closely with leaders, business units, and subject matter experts to identify, configure, and deploy new business processes. This includes, but is not limited to: sales, support, marketing and corporate. You will implement modern data, cloud, and integration solutions that are tied directly to business results and in-turn will help drive the modernization strategies across Canada Life through strong partnerships. You work hard to stay on top of fast changing technology and invest a lot of energy to learn new platform features.
As Sr. AWS Developer, you will also have a deep understanding and grasp for executing on the day-to-day configuration, support, maintenance, and improvement of our platform.
Essential Functions
Manage and Deliver configurations based on specifications to meet product requirements
Collaborate with our architects and analysts to configure and integrate components and third-party products, tools and solutions with the platform
Identify and recommend solutions for application defects, determining root causes and minimizing the introduction of new defects
Perform unit testing, code and configuration management activities, system development and providing guidance to team members
Perform analysis, design, configuration, and implementation support for our platform
Troubleshoot platform issues and drive exploration of options, recommending solutions and / or preparing discussion for escalation
Study and implement new Amazon Connect features and capabilities in support of evolving business needs
Identify and incorporate new user flows within the platform to optimize functionality
You will be an influencer, feel comfortable presenting ideas and challenging “status quo” with new ways to improve through ever increasing levels of automation and efficiency.
Qualifications
EDUCATION:
Post-secondary degree/diploma in business or computer science or an equivalent combination of training and experience.
EXPERIENCE:
7 years experience delivering software, integration or platform engineering solutions following a SDLC
Demonstrated experience using engineering practices to meet and measure functional and non-functional requirements as well as comply with security standards
Expertise technical AWS experience building solutions in Amazon Connect
Experience in AWS Amazon Connect, IAM, S3, Lamda, EC2, Cloudwatch, Cloudtrail, and Dynamo
Proven ability to design and implement new processes and facilitate user adoption
Solid understanding of at least one the following:
Integrations and an understanding of API’s
Deployment tools such as Jenkins, GitLab, and other CICD tools
Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
Strong understanding of AWS best practices and functionality
Proven ability to develop and maintain collaborative business relationships
Able to pivot and quickly change direction in response to changing priorities
Experience coaching and mentoring technical practitioners
Ability to communicate, verbally and in writing, complex concepts to a non-technical audience
Working knowledge of Jira and Confluence an asset
Experience working in financial services industry an asset
Previous experience working in a SCRUM or agile environment preferred
Excellent AWS knowledge along with Polly, Lex, Pinpoint, Chime and other AWS services around connect
and a positive attitude/customer focused
Knowledge of AI capabilities within the AWS platform,
Experience working in Contact Center, AWS connect and Sales/Service console as agent desktop an asset
REGISTRATIONS/LICENSES/CERTIFICATIONS: (list those required to perform the job that ALL associates in the role must have)
Multiple AWS certification preferred
Skills/Characteristics
Keeps up to date with platform best practices, processes, and configuration patterns
Supports proactive identification risk and issues
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests
Creative and analytical thinker with strong problem-solving skills
Must demonstrate exceptional verbal and written communication skills
Ability to critically evaluate information gathered from multiple sources & reconcile conflicts
Ability to assess the impact of new requirement on AWS and all upstream and downstream applications, systems, and processes
Highly motivated and curious problem solver with a bias to action in relentless pursuit of automation and continuous improvement
Possess excellent communication and collaboration skills and feel comfortable influencing others
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.