Remote
Full-Time
India
About the Role
JOB DESCRIPTION (summary)
About Trace One Group: Trace One offers the global leading end-to-end PLM and compliance solutions that transform the Consumer-Packaged-Goods industry (CPG). With more than 30 years of experience in new product development, packaging, and formulation management, we supply a single, collaborative platform for process manufacturers and retailers—from raw ingredient suppliers and boutique brands to global CPG giants and blue-chip retailers.
We help businesses connect, comply, and create remarkable products that empower consumers and shape the world. Our extending global community of 6,000+ brand owners spans more than 170 countries and produces over $500Bn in revenue each year.
For more information, visit www.traceone.com
Or follow us
LinkedIn: Company/trace-one
Twitter: TraceOneNetwork
YouTube: Youtube.com/user/Traceoneworld
Context: Within the Management of Information Systems (MIS) department, in an international and multicultural environment, you will contribute to the evolution of projects, and the building and maintenance of the IT infrastructure on-premises and in the Cloud.
Hierarchy and interactions:
•Reports to the Global Infrastructure & Project Director
•Interacts with the departments: Engineering, Professional Services, Product , Support , CS and MIS teams
Autonomy of the position: Individual contributor
Mission
• Monitor the availability, performance, and health of infrastructure systems using tools such as Zabbix and Grafana.
• Identify and resolve infrastructure issues proactively to ensure stability and minimize downtime.
• Prepare and deliver regular reports on system status, backup results, incidents, and overall infrastructure performance.
• Manage tickets received, including user requests, infrastructure modifications, deployments, and critical incidents.
• Support infrastructure services across GCP, VMware, Linux, Windows, and NetApp storage.
• Maintain reliable backup and disaster recovery operations.
• Automate recurring infrastructure tasks and deployments through scripting (PowerShell) and Infrastructure as Code tools (Terraform).
• Deploy, configure, and maintain Kubernetes clusters and containerized workloads.
• Participate in MIS-driven projects aimed at improving, modernizing, and securing the infrastructure.
• Keep technical documentation up to date and aligned with operational changes and best practices.
Work timing: 3 AM FRA – 12 PM FRA
On call support on Sunday – Monthly once
Skills:
• Cloud Platforms: Google Cloud Platform (GCP)
• Operating Systems: Microsoft Windows Server, Linux
• Containerization & Orchestration: Kubernetes (administration, deployment, monitoring)
• Virtualization: VMware (vSphere/ESXi)
• Storage: NetApp solutions
• Backup & Recovery: Veeam Backup & Replication
• Monitoring Tools: Zabbix, Grafana
IT Automation & Scripting:
o Terraform (Infrastructure as Code)
o PowerShell scripting (Windows automation)
IT Management Tools:
o SCCM (System Center Configuration Manager)
o JIRA (ticketing and project tracking)
Networking: Basic knowledge of networking concepts (IP, DNS, DHCP, VLANs, firewalls, routing)
Personal skills
• Meticulous attention to detail and commitment to producing high-quality, maintainable solutions or code.
• Excellent English communication skills, both verbal and written.
• Proactive problem-solver with a continuous improvement mindset.
• Ability to confidently work with mission-critical production systems.
• Agile
• Curious
• Available for work
• Ability to analyze
• Relational quality
• Ability to grasp / increase competence on new technical or functional projects
• Written and oral communication
Education / Experience
• Engineering school or Master in Engineering
About Trace One Group: Trace One offers the global leading end-to-end PLM and compliance solutions that transform the Consumer-Packaged-Goods industry (CPG). With more than 30 years of experience in new product development, packaging, and formulation management, we supply a single, collaborative platform for process manufacturers and retailers—from raw ingredient suppliers and boutique brands to global CPG giants and blue-chip retailers.
We help businesses connect, comply, and create remarkable products that empower consumers and shape the world. Our extending global community of 6,000+ brand owners spans more than 170 countries and produces over $500Bn in revenue each year.
For more information, visit www.traceone.com
Or follow us
LinkedIn: Company/trace-one
Twitter: TraceOneNetwork
YouTube: Youtube.com/user/Traceoneworld
Context: Within the Management of Information Systems (MIS) department, in an international and multicultural environment, you will contribute to the evolution of projects, and the building and maintenance of the IT infrastructure on-premises and in the Cloud.
Hierarchy and interactions:
•Reports to the Global Infrastructure & Project Director
•Interacts with the departments: Engineering, Professional Services, Product , Support , CS and MIS teams
Autonomy of the position: Individual contributor
Mission
• Monitor the availability, performance, and health of infrastructure systems using tools such as Zabbix and Grafana.
• Identify and resolve infrastructure issues proactively to ensure stability and minimize downtime.
• Prepare and deliver regular reports on system status, backup results, incidents, and overall infrastructure performance.
• Manage tickets received, including user requests, infrastructure modifications, deployments, and critical incidents.
• Support infrastructure services across GCP, VMware, Linux, Windows, and NetApp storage.
• Maintain reliable backup and disaster recovery operations.
• Automate recurring infrastructure tasks and deployments through scripting (PowerShell) and Infrastructure as Code tools (Terraform).
• Deploy, configure, and maintain Kubernetes clusters and containerized workloads.
• Participate in MIS-driven projects aimed at improving, modernizing, and securing the infrastructure.
• Keep technical documentation up to date and aligned with operational changes and best practices.
Work timing: 3 AM FRA – 12 PM FRA
On call support on Sunday – Monthly once
Skills:
• Cloud Platforms: Google Cloud Platform (GCP)
• Operating Systems: Microsoft Windows Server, Linux
• Containerization & Orchestration: Kubernetes (administration, deployment, monitoring)
• Virtualization: VMware (vSphere/ESXi)
• Storage: NetApp solutions
• Backup & Recovery: Veeam Backup & Replication
• Monitoring Tools: Zabbix, Grafana
IT Automation & Scripting:
o Terraform (Infrastructure as Code)
o PowerShell scripting (Windows automation)
IT Management Tools:
o SCCM (System Center Configuration Manager)
o JIRA (ticketing and project tracking)
Networking: Basic knowledge of networking concepts (IP, DNS, DHCP, VLANs, firewalls, routing)
Personal skills
• Meticulous attention to detail and commitment to producing high-quality, maintainable solutions or code.
• Excellent English communication skills, both verbal and written.
• Proactive problem-solver with a continuous improvement mindset.
• Ability to confidently work with mission-critical production systems.
• Agile
• Curious
• Available for work
• Ability to analyze
• Relational quality
• Ability to grasp / increase competence on new technical or functional projects
• Written and oral communication
Education / Experience
• Engineering school or Master in Engineering