Hybrid
Full-Time
Gurugram, Haryana
India
About the Role
Job Summary:
We’re looking for a highly skilled ServiceNow IT Operations Management (ITOM) Developer with deep expertise in Discovery and Service Mapping. In this role, you’ll design, configure, and maintain ITOM solutions that drive operational visibility and service reliability across our global enterprise.
Key Responsibilities:
Develop & Maintain ITOM Solutions: Lead the design, configuration, and upkeep of ServiceNow ITOM modules, with a special focus on Discovery and Service Mapping.
Discovery Design: Create and customize Discovery patterns, probes, and sensors to accurately capture on‑premises, cloud, and hybrid infrastructure data.
Service Mapping: Build dynamic service maps for critical business services, ensuring end‑to‑end visibility of service dependencies.
CMDB Management: Collaborate with infrastructure and application teams to establish and maintain correct CI relationships; perform root cause analysis and troubleshooting to uphold CMDB data accuracy.
Integration Support: Integrate third‑party monitoring and management tools (e.g., Nagios, SolarWinds, AWS CloudWatch) with ServiceNow ITOM.
MID Server Administration: Configure, deploy, and troubleshoot MID Server instances to support Discovery activities.
Technical Documentation: Produce and maintain clear process flows, configuration guides, training materials, and runbooks.
Governance & Best Practices: Champion CMDB health by enforcing ITIL-aligned processes and regular data quality checks.
Required Skills and Qualifications:
Minimum of 4 years of experience working with ServiceNow ITOM, specifically Discovery and Service Mapping.
Strong understanding of CMDB, CI relationships, and IT infrastructure (servers, network devices, cloud services).
Hands-on experience in creating and customizing patterns, probes, and sensors.
Familiarity with MID Server configuration and troubleshooting.
Proficient in JavaScript and ServiceNow scripting.
Knowledge of network protocols, operating systems, and cloud platforms (e.g., AWS, Azure, GCP).
Strong analytical, troubleshooting, and communication skills.
ServiceNow Certified Implementation Specialist – ITOM (preferred but not mandatory).
Preferred Qualifications:
Experience with Event Management, Orchestration, or Cloud Management within ServiceNow.
ITIL Foundation certification.
Familiarity with Agile methodologies
We’re looking for a highly skilled ServiceNow IT Operations Management (ITOM) Developer with deep expertise in Discovery and Service Mapping. In this role, you’ll design, configure, and maintain ITOM solutions that drive operational visibility and service reliability across our global enterprise.
Key Responsibilities:
Develop & Maintain ITOM Solutions: Lead the design, configuration, and upkeep of ServiceNow ITOM modules, with a special focus on Discovery and Service Mapping.
Discovery Design: Create and customize Discovery patterns, probes, and sensors to accurately capture on‑premises, cloud, and hybrid infrastructure data.
Service Mapping: Build dynamic service maps for critical business services, ensuring end‑to‑end visibility of service dependencies.
CMDB Management: Collaborate with infrastructure and application teams to establish and maintain correct CI relationships; perform root cause analysis and troubleshooting to uphold CMDB data accuracy.
Integration Support: Integrate third‑party monitoring and management tools (e.g., Nagios, SolarWinds, AWS CloudWatch) with ServiceNow ITOM.
MID Server Administration: Configure, deploy, and troubleshoot MID Server instances to support Discovery activities.
Technical Documentation: Produce and maintain clear process flows, configuration guides, training materials, and runbooks.
Governance & Best Practices: Champion CMDB health by enforcing ITIL-aligned processes and regular data quality checks.
Required Skills and Qualifications:
Minimum of 4 years of experience working with ServiceNow ITOM, specifically Discovery and Service Mapping.
Strong understanding of CMDB, CI relationships, and IT infrastructure (servers, network devices, cloud services).
Hands-on experience in creating and customizing patterns, probes, and sensors.
Familiarity with MID Server configuration and troubleshooting.
Proficient in JavaScript and ServiceNow scripting.
Knowledge of network protocols, operating systems, and cloud platforms (e.g., AWS, Azure, GCP).
Strong analytical, troubleshooting, and communication skills.
ServiceNow Certified Implementation Specialist – ITOM (preferred but not mandatory).
Preferred Qualifications:
Experience with Event Management, Orchestration, or Cloud Management within ServiceNow.
ITIL Foundation certification.
Familiarity with Agile methodologies