Simpleworks

Industry: Technology, Information And Internet

Company Size: 51-200 employees

Founded: 2014

Headquartered in Singapore, SimpleWorks Group operates through two key companies - SimpleWorks Business Solutions Pte Ltd and SimpleWorks Solutions Pvt Ltd, based in Nagpur, India. An ISO 27001:2013 & ISO 9001:2015 certified organization, SimpleWorks excels in delivering robust CRM and AI-based solutions specifically designed to serve the needs of mid-sized to large enterprises spanning the Asia Pacific, Middle East, and North Africa. Our unique Omnichannel CX platform is trusted by marquee clients across APAC and MENA regions. This reflects our ability to consistently outperform larger competitors with our comprehensive product suite and customer-centric innovative solutions.
SimpleWorks' recognition in Forrester's CRM Landscape Reports in 2021, 2022, and 2023 as one of the leading global CRMs is a testament to our excellence. Our clientele comprises numerous large insurance and banking organizations in Asia, for whom we have delivered swift and scalable solutions for lead management, contact center automation, digital marketing, mobile agent apps, insurance dashboards, AI-based chatbots, AI-based claims processing, and AI-based predictive analytics. Our dynamic team, boasting experience in over 350 CRM projects, further solidifies our market position.


Our core SimpleCRM Solution consists of the following components:
Omnichannel Sales Automation
Omnichannel Support Automation
Marketing Automation
Customer-360, Branch-360, RM-360
GPT Powered Sales Coach
GPT Powered Knowledge Bot (R-YaBot)
GPT Assist for Customer Servicing
Digital Account Opening Solution (Mobile App & Bot)
AI-Based Predictive Analytics
Sales & Service Mobile Apps